Frequently Asked Questions

Everything you need to know about shopping with Frank And Oak.

What is the return policy for Frank And Oak?

We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items, like underwear and final sale products, are non-returnable.

How long does shipping take?

Standard shipping typically takes 3 to 7 business days within Canada and the United States. Express shipping options are available at checkout if you need your items sooner.

How do I determine my size?

Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit or down for a tailored look.

Does Frank And Oak use sustainable materials?

Sustainability is at our core. We prioritize eco-friendly materials such as organic cotton, recycled polyester, and cruelty-free wool alternatives to minimize our environmental footprint.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Sezzle for a more flexible shopping experience.